Refund Policy: How to Return & Exchange

At Malayan Baby Signature, we offer a return and exchange policy that aligns with our specified criteria. Your satisfaction with our products is paramount, and we want to ensure your peace of mind. If, for any reason, you meet the criteria outlined in our policy and are not completely satisfied with your purchase, we are here to assist you with a return and exchange. We do not offer refunds for any products sold through this website. 

Eligibility for Return & Exchange:

1. Purchase Within 3 Days: You may return or exchange products within 3 days from the purchase date.
2. Size Exchange Eligibility: We accept size exchanges for baby clothes within 3 days from the date of purchase.We do not allow size exchanges for items solely based on design or pattern preferences.
3. Original Condition: Items must be returned in their original, unused, and unaltered condition, including all original packaging and labels.
4. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all return and refund requests.

Exclusions from Return Policy:

Our Return Policy does not apply to:

• Gift vouchers
• Products purchased as part of multi-buy promotions or discounts (not eligible for exchange)
• Delivery or installation charges
• Products sold as special markdowns with conditions such as being display units, missing parts, etc.
• Normal wear and tear after leaving the online store
• Damaged items resulting from misuse

Exclusions from Exchange:

• Size exchanges are not allowed for items that have been used, washed, altered, or damaged after leaving our store.
• We do not allow size exchanges for items solely based on design or pattern preferences.

Return Process by Customer:

1. Contact Customer Support: To initiate a return, please contact our customer support team at hello@malayanbabysignature.com.
2. Provide Information: When contacting us, provide your order number, item details and photos, and the reason for the return.
3. Return Authorization: Our team will review your request and provide return authorization instructions, including the return address.
4. Pack and Ship: Carefully pack the item(s) making sure they are in clean and presentable condition. Ship them to the provided return address, ensuring secure sealing.

Exchange Process by Malayan Baby Signature:

1. Inspection: After receiving the returned item(s), we will inspect them to ensure they meet the return eligibility criterias.
2. Refund Approval: If the item(s) meet our criterias, we will approve the exchange.
3. Exchange Issuance:The exchanged product will be shipped to the customer once the inspection is approved, within the standard shipping duration based on customer's geo-location. Please note that the shipping cost for any return or exchange request will be borne by the customer. 

Returning Products via Post:

We recommend avoiding standard mail. Kindly use a courier service (eg: Ninjavan or Poslaju) for returning products to prevent damage during transit, for which you would be responsible.

Shipping Costs:

Please note that any shipping costs incurred for returning the unwanted item(s) to us will not be refunded.

Manufacturing Defects:

An exception to this policy applies if a product fault is due to a manufacturing defect. We will offer a repair or replacement product free of charge in such cases.

We are dedicated to ensuring your satisfaction with our products and services. If you have any questions or concerns about our return and exchange policy please contact our customer support team at hello@malayanbabysignature.com.

Policy Changes: Malayan Baby Signature reserves the right to update or modify this return and refund policy. Any changes will be communicated through our website.

Last Updated: 22 September 2024