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Product FAQs:

  1. What materials are your baby clothes made from?
    • Our baby clothes are crafted from premium materials such as bamboo and cotton for the utmost comfort and softness.
  2. Are your baby clothes suitable for sensitive skin?
    • Yes, our materials are hypoallergenic and gentle on sensitive skin, making them perfect for your little one.
  3. Can I find unique Malaysian-inspired designs in your collection?
    • Absolutely! We take pride in infusing diverse elements of Malaysian culture into our designs, making them one-of-a-kind.

Order and Delivery FAQs:

  1. How can I place an order?
    • You can easily place an order through our website. Select the products you like, add them to your cart, and follow the checkout process.
  2. What payment methods do you accept?
    • We accept FPX payment,credit/debit cards and online payment services such as ewallets (grabpay, boost and tng)for your convenience.
  3. What is your shipping policy?
    • We offer reliable shipping options. Shipping costs and delivery times may vary based on your location. You can find detailed information during the checkout process.
  4. Can I track my order?
    • Yes, we provide order tracking to keep you informed about the status and location of your package.
  5. What should I do if there's an issue with my order?
    • If you encounter any issues with your order, please contact our customer support team at +60135197993 via WhatsApp or hello@malayanbabysignature.com, and we'll be happy to assist you.

Privacy and Security FAQs:

  1. How do you protect my personal information?
    • We take data privacy seriously and employ stringent security measures to protect your personal information. Your data is encrypted and stored securely.
  2. Do you share my information with third parties?
    • No, we never share or sell your personal information to third parties. Your data is kept confidential.

Returns and Exchange FAQs:

  1. What is your return policy?
    • We're committed to ensuring you love what you purchase! If something doesn't fit right, our hassle-free return and exchange policy has you covered. While we currently don’t offer refunds, you can easily exchange or return your item, so you can find the perfect match. For more details, visit our Returns and Exchange policy on our website for details on how to initiate a return.

If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help make your shopping experience with Malayan Baby Signature as smooth and enjoyable as possible.Our business operation hours are from 9 AM to 5 PM, Monday to Friday (excluding weekends).

Disclaimer: 

While we strive to represent colours accurately in our web images, please note that variations may occur due to differences in computer monitors and screen brightness. We cannot be held responsible for slight variations between the online depiction and the actual product you receive.


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